| Listed below is a sample of general
questions regarding Request Management and why organizations would reap time
savings and gain productivity improvements and better information archiving by
using a Request Management System.
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| General Request Management | Technical
Questions | Financial Questions
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| General Request Management
Questions:
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Q: What is Request Management?
Request Management is an approach to consistently manage the
service activities (Requests) within a team, department, or company. It is a
method of taking the "work" out of management and status reporting by
automating manual activities that don't add value to your end-product or
service.
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Q: Why do I need a Request
Management application?
Managing activity across one or more locations is increasingly
difficult as resources are spread thin in these days of cutting costs. A
request management application cuts down on the time required to “get the work
done”. This is extremely valuable with employees balancing a multitude of
priorities.
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Q. If I’m already managing my
requests on spreadsheets or database applications, why would I need your
product?
Data on spreadsheets and database applications is trapped
while the end-user is working on the application. A web-based solution that
allows multiple users to access and manage their data is the only way to
actually save time with a request management application. Custom applications
require someone to manage them and make sure they are accurate. The training
and help files for these applications is difficult to find or non-existent.
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Q. What is the rightTRAX
Request Process?
A typical IT example is as follows: A request is entered into
the Request Manager. Once approved, Work Orders are assigned to resolve the
request. After the Work Order has been completed, a resolution is created which
will initiate a migration if the task is configured to need a transport in IT.
The tester will then make sure the change is acceptable. Once the tester signs
off on the process, the request goes before the change control approvers for
migration into production.
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Q. How will I know what I am
supposed to work on?
rightTRAX Request Manager has a user task screen that is
customized for each user. Depending on the role, users will see requests that
need approval, Managers will see Work Orders that need to be assigned, while
developers will see approved Work Orders that need to be completed. You can
also cross-reference the report for other users.
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Q. Can business users see
request reports?
All reports are viewable through the web interface, and can be
downloaded into Excel. Security can be implemented to restrict some management
reports as necessary.
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Q. Will rightTRAX Request
Manager solve all of my Request Management issues?
rTRM is just a tool to get you where you want to go. You need
to have business processes in place for any methodology or system to be effective.
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Q. How do I get more
information?
Email info@rightTRAX.com
for more information or additional questions.
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Q. What alternative uses are
there for this application?
The list contains as many uses as you can imagine. Follow
this link to a list we created as we were brainstorming about the
product. The only limit is the imagination of our customers.
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